Booking Terms

General Booking Terms and Conditions for Fjätervålen AB.

These booking conditions apply between Fjätervålen AB, org. No: 556223-3527 (in these terms and conditions referred to as FJAB) and You who are a customer when you book via FJAB. The agreement applies to accommodation, motorhome pitches, activities, ski passes, rental of equipment, ski school, other supplements, etc. or a combination of these, hereinafter referred to as “products”. Accommodation and motorhome pitch are referred to as accommodation.

1. Booking and Booking Confirmation

Please check you booking. Contact us immediately if something is incorrect. Oral agreements must be confirmed in writing. Bookings apply to both parties, once the booking has been confirmed by us, through sending you a booking number and once you have paid and confirmed your purchase through Klarna.
Any commitments or agreements made by a member of the Bookings and Sales Team to You must be noted in the confirmation in order to be fulfilled. We are not responsible for any commitments or agreements made to You directly by the landlord/supplier or their contact person.
In order to book or enter into an agreement with FJAB the customer must be a minimum of 21 years old, if there is not an older age limit required in the confirmation. ID may be requested upon arrival.

The accommodation price for cottages also includes duvets and pillows. Toilet paper and dishwashing liquid are not included. Possible options to add to the accommodation are departure cleaning, bed linen, towels, cot / high chair.

Please note that the number of guests must not exceed the number of guests indicated on the confirmation, nor the number of beds that the accommodation contains.

2. Bookings and payments are binding

Bookings are binding once you have received confirmation from FJAB. Final payment to FJAB must be paid immediately at the time of booking by Klarna. See Klarna’s terms and conditions. If payment is not made the booking is not valid and products will be automatically cancelled.

3. Cancellation insurance

We offer cancellation insurance to protect you as a guest in the event of a rebooking or a cancellation. Then the cancellation can be made until 3 pm the day before arrival.

Can only be purchased at the time of booking and costs 350 SEK per cottage, apartment or motorhome pitch.
The cancellation incurance covers:

  1. Death, illness or accident of a more serious nature, affecting yourself, husband, wife, spouse, cohabitant, partner, Yours or their parents, children, siblings, or fellow traveller.
  2. Conscription to the armed forces or civil defence
  3. Other serious events beyond your control, such as extensive fire or flooding in your home, termination of work (not notice), cancellation of vacation, which means that it is not reasonable to request you to maintain your booking.
  4. In the event of pandemic restrictions when the Public Health Agency of Sweden or the government advises not to travel to / within Sweden during the current period.

Read more about what applies to Rebooking point 4 and Cancellation point 5.

4. Rebooking

Rebooking refers to change to another accommodation or to another period during the same season. In order to carry out a rebooking, you need to have purchased FJAB cancellation insurance.

It´s free of charge to transfer your booking to another legal person, a new customer. The paid amount will not be refunded to the original customer.

FJAB always retains the cost of the cancellation insurance used.

If you want new protection (cancellation insurance) for the rebooked stay, you need to add a new cancellation insurance. When rebooking to a more expensive accommodation, you pay the difference between the original booking and the new booking.

When rebooking to a cheaper accommodation, you will get a refund on the difference between the accommodations.

When extending an existing booking, you pay the cost of the extension.

In the case of rebooking when less than 40 days remain until the arrival date, the rebooking is counted as a cancellation. See point 5.

5. Cancellation

You can cancel our reservation, by calling or sending a email to FJAB. Call us on tel. 0253-211 43 or send an email to bokning@fjatervalen.se. Always state the booking number, customer name and date of arrival. Please note that your cancellation is valid only after you have received a written cancellation confirmation from FJAB.

In the event of cancellation, that takes place later than 40 days before the date of arrival, this must be substantiated by a certificate from a doctor, authority, employer or insurance company (does not apply to 4 under point 3).

Certificates received by FJAB later than 7 days after the cancellation date are not taken into account. In case of cancellation, FJAB charges an administrative fee of SEK 500 per booking when cancellation insurance is signed.

If you choose to use the cancellation insurance, the entire booking incl. all fellow travelers will be canceled. No partial payment can be made if fellow travelers chooose to use the accommodation or product. The fee for rebooking/cancellation insurance and the administrative fee, is non-refundable.

Any interest costs that you have to Klarna will not be refunded by FJAB.

CANCELLATION POLICY IN THE ABSENCE OF CANCELLATION INSURANCE
In case of cancellation of a cottage, apartment or motorhome pitch when at least 40 days remain until the arrival date, 20% of the accommodation cost will be charged on the booking.

In case of cancellation when less than 40 days remain before arrival, 100% of the accommodation cost will be charged.

CANCELLATION OF ADDITIONAL BOOKINGS
The following cancellation policy applies to additional products regardless of whether you have cancellation insurance or not:

Track and ski passes
Can be cancelled free of charge until the day before the first day of validity. If you have started using your trail or ski pass, the rules for cancellation apply when your stay has started. See point 6.

Ski school, activities or equipment
Can be cancelled free of charge up to 4 days before the start date. If canceled later than 4 days remain until the start day, you will be charged SEK 150 / booked ski school, activities or equipment. In case of cancellation later than 24 hours to start day, the customer will be charged according to the current price list. In the case of fewer than two participants in our weekly courses in the ski school, we have the right to cancel the course and you will then receive a full refund of the course fee.

Food
Can be cancelled free of charge up to 4 days before the start date. If canceled later than 4 days before, the full price will be charged. For group and conference events where meals and /or activities are included, we refer to Visita’s general terms and conditions.

Departure cleaning
Can be cancelled free of charge up to 4 days before the start date. If canceled later than 4 days before, the full price will be charged.

6. Cancellation during your stay

Accomodation
If you need to suspend/cancel your stay, the amount for the accommodation will not be refunded.

Rented equipment
You pay for the number of days you have used when presenting a medical certificate. Valid from the day the certificate is printed and the equipment is returned.

Ski School/Activity
In case of cancellation of already started ski school / activity, the remaining time will be refunded according to the current price list of the ski school / activity upon presentation of a medical certificate. Valid from the day the certificate is printed and FJAB has been notified.

Used track pass and ski passes
You pay for the number of days you have used when presenting a medical certificate. Valid from the day the certificate is printed and FJAB has been notified. Medical certificate and ski pass / track pass are handed in to the nearest point of sale. Does not apply to passes included in package tours.

Refund of ski passes in the event of service interruption
If the interruption is caused by events beyond FJAB’s control, such as power outages, extreme  winds, fog and other comparable circumstances that FJAB could not count on when the ski pass was sold or whose consequences could not be avoided, the industry organization SLAOs rules apply, which you can read more about on their website SLAO

7. Package Holiday

Through its membership with Visita FJAB has a travel guarantee for package holidays. The cancellation costs are the same for cabins/apartments when booked as a package holiday. For example, a package including accommodation and rental.

8. Group booking

A group is an association, organization, school or company, consisting of at least 20 people (not families). Reservations must be made by an authorized and adult person who has reached the age of 21 and must be made in the name of the association, organization, school or company.

The group shall have a designated contact person. The contact person is responsible for the group’s bookings/orders and will included in the group during the stay. For groups with underage guests, must at least one person per 20 guests accompany and be responsible for the group. Those responsible persons must be at least 21 years of age.

The organization number and contact person must be stated at the time of booking.

For group bookings, payment is made via Fjätervålen (not Klarna), divided into partial and / or final payment. In the event of non-payment, a reminder fee of SEK 60 and interest on arrears of 8% will be added. For groups, we refer to Visita’s booking conditions.

9. Inaccuracies and complaints

Complaints must immediately be made to FJAB. If you do not communicate your grievance to FJAB during the rental period/assemblage and thereby allow the supplier the opportunity to rectify the situation, you lose your right to claim.
If you are not satisfied with the compensation /replacement, this must be conveyed in writing to FJAB within 60 days of your departure.

If all or part of your booking cannot be provided according to your confirmation and an alternative replacement is not possible (i.e. cabin/apartment in the same class) you have right to withdraw from the agreement. We will return the full amount, less the value of any parts that you have already used.

10. Keys

You may access your cabin/apartment/ pitch at the time specified on your confirmation. The key to your booked accommodation will be provided according to the information in your confirmation. All keys must be returned to the designated place upon departure. For unreturned keys or lost keys, FJAB will charge of 800 SEK per key for lost or non-returned keys.

11. Housekeeping

Your accommodation must be cleaned before your departure and it must be ready before the specified check-out time. It is possible to book a departure cleaning. However, a departure cleaning does not include rough cleaning inside and outside, washing dishes or emptying garbage / empty bottles / ash in any wood-burning stove. If you choose to clean yourself, the accommodation is checked after you have checked out. If you have not completed the cleaning according to instructions or do not leave the accommodation on time, you will be charged a fee, from SEK 3000 and up, depending on the size of the accommodation.

12.Breach of contract

These booking terms and conditions form is a part of the agreement between you as a customer and FJAB. The agreement is binding and approved by you as your payment is received by FJAB.

FJAB reserves the right to terminate the agreement with immediate effect if:

  • Booking conditions is not met
  • You or someone in your party behaves disruptively in the cottage, apartment, or area.
  • You or someone in your party commits vandalism in the cottage, apartment, or area.
  • The cottage / apartment is used for an unintended purpose.

In the event of a breach of contract, you and the guests immediately move from the cottage, apartment or motorhome park and you do not have the right to recover any part of the amount paid. FJAB reserves the right to claim damages.

13. Other obligations

As a guest, you must take good care of the cottage / apartment and follow the rules, instructions and regulations that apply to your accommodation. You, as a customer, are responsible for the booking and you are fully responsible for all damage, which occurs to the property and its fixtures, due to you or your guests being negligent. Any violations or infringement will be prosecuted.

  • Between 23:00 and 07:00 you observe the utmost consideration and silence towards other guests.
  • You are obliged to comply with the non smoking and pet ban regulations set out in your booking confirmation. Violation of this prohibition incurs a cleanup cost.
  • Waxing of skis is not allowed in cabins / apartments. Violation of this prohibition will incur a cost to You. There is a waxing shed next to the ski school at the facility, free for you to use.
  • Charging of electric vehicles may only take place at adapted charging points. You as a customer are responsible if incorrect charging of electric vehicles causes damage, fire or electrical fault.
  • FJAB is not responsible for forgotten things.
14. Privacy Act- GDPR

By making a payment you consent to your personal data being processed by FJAB. The information is used for customary administration and also if personal information is needed in case of an accident. Guest details can also be used for customer and guest surveys, insurance and payment services and travel related offers.

15. Terms of assignment

Transfer of accommodation and arrangements can only take place before the day of arrival and with FJAB’s consent. See point 4. Reebooking of booking

16. Force Majeure

In the case that the trip/ gathering cannot take place due to reasons out of the control of the organiser and could not have anticipated at the time of the agreement and the consequences of which could not be avoided, the organiser is not liable and will not incur any penalties. This is also the case if the trip or assemblage is cancelled by an external supplier.
We reserve the right for changes due to legislative or price changes that are beyond our control.

17. Miscellaneous

All cottages/apartments rented out by FJAB are owned by another owner and are only rented out on behalf of the owner. Standard and equipment vary. The cottages / apartments are equipped for self-catering. Both Saturday and Sunday change are applied. Maps and drawings only give an approximate picture of location, accomodation and product. Be sure to check the arrival and departure dates on the booking confirmation.

We reserve the right for any delays in check-in due to unforeseen events around or with the accommodation. Delays in check-in time will not be compensated.

Some owners have chosen to install Wifi in their cottages that you can use at no extra cost. In the event of any operational disruptions, no compensation will therefore be paid to you.

18. Dispute

If an agreement cannot be reached, we refer you to the General Complaints Board or the Civil Court.

Fjätervålen 2021-06-04